Send us your jersey and we'll transform it into a custom crop zip hoodie in our North American studio. Features a boxy fit with kangaroo front pockets and cropped zip-up design. Each piece is one-of-a-kind with slight variations due to the handcrafted rework process.
| Size | Chest | Waist | Hip |
|---|---|---|---|
| XS | 32-34" | 26-28" | 34-36" |
| S | 34-36" | 28-30" | 36-38" |
| M | 38-40" | 32-34" | 40-42" |
| L | 42-44" | 36-38" | 44-46" |
| XL | 46-48" | 40-42" | 48-50" |
| XXL | 50-52" | 44-46" | 52-54" |
How to Measure
- Chest: Measure around the fullest part of your chest
- Waist: Measure around your natural waistline
- Hip: Measure around the fullest part of your hips
Processing Time
We aim to get your order to you as quickly as possible. All orders ship from our studio in the United States.
Orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order ships, you’ll receive a confirmation email with tracking details.
Shipping Carriers
Orders are shipped via UPS and DHL, depending on destination and selected shipping method.
Delivery Estimates
United States
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Canada
- Standard Shipping: 7–10 business days
International
- Standard Shipping: 7–14 business days
Shipping rates and options are calculated at checkout based on your location.
Please note: delivery times are estimates and may vary due to carrier delays or customs processing.
Customs & Duties
All orders ship from the United States.
International orders (including Canada) may be subject to customs duties, import taxes, or brokerage fees, determined by your local customs authority.
These charges are not included at checkout and are the responsibility of the customer.
Lost or Stolen Packages
Please ensure your shipping address is secure.
Once tracking shows a package as delivered, Frankie Collective is not responsible for lost or stolen packages. At that point, the order is considered fulfilled.
Incorrect Addresses
Please review your shipping details carefully at checkout.
Frankie Collective is not responsible for orders shipped to incorrect addresses. Returned packages may be subject to a reshipment fee.
Our Approach
Frankie Collective specializes in authentic vintage and one-of-one reworked pieces.
Each garment is individually sourced and reworked — no two pieces are the same. Because of this, we encourage thoughtful purchasing.
Final Sale
All vintage and reworked items are final sale.
This includes:
- One-of-one vintage pieces
- Reworked vintage garments
These items are not eligible for return, exchange, or store credit.
Eligible Returns
For non-vintage items, we offer store credit only. Refunds are not available.
To be eligible for a return:
- Request must be submitted within 15 days of delivery
- Item must be unworn, unaltered, and in original condition
- All original tags and security seals must be attached
Items must be free of makeup, deodorant, fragrance, or other marks.
Non-Returnable Items
The following are final sale:
- Vintage and reworked items
- Archive Sale & Warehouse Sale items
- Sale items
- Bodysuits and swimwear
Damages or Issues
Each piece is carefully inspected before shipping.
Due to the nature of vintage, minor wear, fading, or imperfections are expected and part of the garment’s character.
If your item arrives with a major undisclosed flaw or significantly differs from its description, please contact us within 5 business days of delivery.
Include a photo and brief description, and our team will review and provide next steps.
How to Start a Return
Return requests must be submitted through our Returns Portal within 15 days of delivery.
Once approved:
- Customers are responsible for return shipping costs
- Items must meet all return conditions
Returns sent without approval will not be accepted.
Processing
Once your return is received, please allow up to 14 business days for inspection and processing.
Approved returns will be issued as store credit, valid for one year from the date of issue.
Items that do not meet return standards may be sent back at the customer’s expense.
Order Changes & Cancellations
Orders cannot be modified or canceled once placed.
Please review your order carefully before checkout.